Tenant Network
Lettings and Property Management

Terms and Conditions

Online Payment Security Policy

Our Payment Service Provider is Sage Pay (formerly Protx) - the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours.

It is Sage Pay's utmost priority to ensure that transaction data is handled in a safe and secure way. Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure.

Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when making a payment through our site, you can be sure that you are completely protected.

More information about secure payments with Sage Pay can be found at www.sagepay.com/shoppers

For more details about the PCI Security Standards Council, click here to visit the site.

Refund & Cancellation Policy

Tenant Network Ltd isn't a retailer and therefore doesn't sell any physical items. The use of Sage Pay on this website is to pay rent payments, reserve a property by paying a holding fee or to pay other miscellaneous fee's in relation to a property which is managed by Tenant Network Ltd. If a rent payment has been paid in error and the account is in credit we will refund the rent payment to the payee's credit/debit card within 7 days of the date of notification in writing.

Holding fees are non refundable in the case of a prospective tenant withdrawing from a proposed tenancy as per our standard terms and conditions listed below.

A Holding fee is a NON-REFUNDABLE FEE and will be forfeited as liquidated damages in the event that you withdraw or otherwise fail to pay outstanding monies by the proposed move in date.

If, however, this Agency or the Landlord decline to grant the tenancy it will be refunded, less the contract fee/s as stated on the property reservation page.

** The contract fee is payable to cover the costs of referencing, credit checking, agreement preparation and ancillary costs.

Conditions

1. Payment of the reservation fee and signing of contracts ensures that the accommodation in question will not be offered to any other applicant by this company until after the balance due date on the property reservation page.

2. The proposed tenancy is offered 'subject to contract' and is conditional upon:

a) The receipt of satisfactory references and guarantees
b) The receipt of cleared funds as quoted on the property reservation page
c) The signing by all parties of the tenancy agreement.

3. Particulars of the accommodation in question and the proposed tenancy have been described to you in good faith from information received, and no responsibility will be accepted for errors, omissions or mis-statements.

Tenant and Guarantor Criteria

Our company policy relating to tenant and guarantor affordability criteria is the following:

Working tenants must earn 2.5 x the annual rental figure. If a tenant doesn't meet this criteria then a guarantor will be required. All students require a parental guarantor. 

A guarantor must earn 3 x the annual rental figure and be a UK home owner.

If a tenant or guarantor is not working then a calculation can be carried out based on independent means e.g savings in the bank. Please contact your local branch for more information on this calculation. Credit searches will be carried out against all working tenants and anyone who stands as a guarantor.

Company Fees

View details of our Landlord fees (PDF)
View details of our Tenant fees (PDF)